Patient-Centered Care is on of the most critical attributes a clinician can possess.  Dealing with a patient’s emotions- in the bio-psychosocial aspect requires a detailed step-by-step acquired skill for both communications and provider-patient relationship(s).

We as a healthcare providers, and as human beings know when something is wrong but how do we convey or conceptualize the patient’s problem?  Once we acknowledge the problem, how do we diagnose it [the problem]?  Although uniquely private and subjective, symptoms and personal concerns are primarily “human” data conceived as factual data.  The challenge for both student and clinician or provider is to keep “human” data foremost –and not (to) rely primarily on physical examinations or laboratory test.

Integrated, patient –centered care is the basis for most interaction- both with new and returning patients; in the ward setting, the clinic, in surgery, with tertiary or primary care, at the emergency room, or for a consultation visit.

This eight day workshop outlines methods that include treating the patient as a person, as well as his or her “dis”-ease.

Course Learning Objectives

At the conclusion of the workshop, participants will…

1.      Basic interviewing skills

2.     Patient-Centered care

3.     Emotion handling skills (Relationship building)

4.     Developing a common language for all symptoms

5.     The Patient-Centered Process

Measures of Success:  Upon completion of this course, you will have conceptual knowledge of patient-centered care that requires:

• Emotional Intelligence
• Maturity involving human capital
• Personal involvement,
• And judgment

Training Course Syllabus: Patient-Centered Care Level I

Part I- Basic Techniques

·         Objectives:  What are human data?

·         Emotion handling skills

Part II- Relationship Building

·         Removing barriers to communications

·         Ensuring patients readiness and privacy

·         The Five-Step model (Humanistic Approach)

Part III- Patient-Centered Interviewing

·         The five step model in action

Part IV- Integrated Patient-Centered Process

·         Defining the Doctor-Patient Relationship

·         Developing Emotional Intelligence

Part V- The Doctor Centered Process

·         Self-awareness

·         Problem solving discussion

Part VI- Balancing Patient Centered and Doctor Centered Processes

·         Seven descriptions of symptoms

·         Overview of HPI (History of Present Illness)

·         OCAP (Other Current Active Problems)

Part VII- Categorizing Psychosocial and Biomedical Stories

·         Patient’s responsibility

·         Doctor patient interaction

Part VIII- Interview Critiques

·         Lecture/discussion

·         Complex case-in-point (Case Studies)

This course is designed for Physicians, Physician Assistants, Nurses, Allied Health Professionals, Students, Mental Health Professionals, and Healthcare Administrators; including Human Resource Professionals.  The workshop serves a refresher course for seasoned professionals or as an introductory for med students.

Need to brush up on your patient-centered interviewing skills?  Need a refresher course? Need feedback on your current skills? Then, Patient-Centered Care, Level 1 is for you.

Early bird special- Government Employees, Active Duty Military, Nurses, Allied Health Professionals, Technicians and other non-allopathic physicians can attend this workshop for only $297.50.  Enter code: Earlybirdspecial on registration form.